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FAQ

Frequently Asked Questions

 
 

What is your shipping Policy? 

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Order typeProduction TimeStandard Shipping2 Day ShippingNext Day Shipping
Paper or Canvas (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Acrylic or Metal (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Print & Frame Presentations
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Custom Canvas Art
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Sample Packs
3 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

^ We stock some popular sizes, produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

HOW MUCH DOES THE SHIPPING COST? 

The shipping price is calculated based on weight coefficient of each item. 

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

Cart WeightGround ShippingExpedited 2 Day Shipping
Up to 5LBs
$ 9.95
$19.95
5 - 10 LBs
$15.95
$29.95
10-15 LB
$19.95
$39.95
15 LB +
$29.95
$49.95

( Please note these are only examples and not actual shipping prices according to weight - Large size products and Crating or Freight Fees will be billed separately after processing your order).  


WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order is packaged carefully, arrives safely and in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

PLEASE CONTACT US BY EMAIL shannon@emeraldcoast.art PRIOR TO SHIPPING ANYTHING OUTSIDE OF THE Continental United States (including Alaska & Hawaii). Size & Other Restrictions May Apply. All International Shipments will be billed at Full Cost and Duty & Taxes will be required for International Shipping. . 

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What is your Policy on Returns/Exchanges/Refunds?

We do not accept returns - all sales are FINAL as most orders are custom, made specifically for you at the time of your order.. All orders have a 100% Money Back Guarantee to be free of defects (ie; warped, bent, ripped, or scratched, etc).  We will provide a no charge replacement or refund for any quality issue if your prints arrive damaged, Please keep all packaging and contact shannon@emeraldcoast.art within 15 days with your order number for further instructions. 

CAN I CANCEL MY ORDER? 

Most orders are custom, made specifically for you at the time of your order and therefore it may not be possible to cancel your order unless the order has not already gone into production, Please contact shannon@emeraldcoast.art as soon as possible if have any questions regarding the cancellation of your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

WHO TO CONTACT? 

You can reach out at any time by email at shannon@emeraldcoast.art  

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How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our Newsletter and receive 20% off your first order!!

Please follow us on our social media pages for specials, updates and new work!

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The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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